Privacy Policy

Operadora de Restaurantes y Hoteles de Tulum SA de CV’ operator of ‘Ana y José’, located at Carretera Cancún-Tulum Bocapaila Km 8, Municipality of Tulum, Quintana Roo, Mexico (hereinafter the ‘Hotel’) is responsible for the confidentiality, use and protection of your personal data. Your personal data will be used for identification purposes regarding any legal or business matter with the Hotel, including, the purchase of our services, the promotion of our services, events, contests and sweepstakes, for marketing purposes, commercial research and to evaluate the quality of the services we provide. For the aforementioned purposes, we may require your name, address, telephone number, e-mail address, tax identification number, date and place of birth, gender, nationality, age, and credit and property information.

You have the right to access, rectify and cancel your personal data, as well as to oppose the use or revoke your consent for the use of your personal data through the procedures we have implemented. To learn about these procedures, requirements and deadlines, please contact our Call Center at +52 (998) 880 56 29/880 60 22 from 9am to 5pm, +52 (998) 880 60 21, or via e-mail to leydedatos@anayjose.com.

We undertake not to transfer your personal information to third parties without your consent, except as provided in Article 37 of the Federal Law on Personal Data Protection. In this case the transfer will be carried out in the terms established by the Law. If you do not object to the transfer of your personal data, it will be understood that you have given your consent. If you wish to stop receiving promotional messages from us please send us your request through the options mentioned in this Privacy Notice. For changes to this Privacy Notice visit our website www.anayjoseholbox.com